Visit Central Iowa's Top Back, Neck, Knee, & Joint Pain Center

Apply as a Front Desk Receptionist

If you like rapid growth and working with enthusiastic team members to improve patient’s quality of life, you’ll enjoy your career with us!

Position Summary

You will be responsible for supporting the effective operation of the clinic and the acquisition and retention of patients by communicating with all potential patients who contact the clinic. In this role, you will be highly patient facing and require a high level of organization and multitasking.

You will be welcoming patients into the office, collecting payments, filing paperwork and creating a remarkable experience. As the Front Desk/Receptionist, you will be the first point of contact for many patients entering the building so it is expected that you present yourself in a professional manner that positively represents our clinic.

OUR CREDENTIALS:

Performance Objectives

Schedule new patients as well as follow up appointments
Prepare waiting room and facilities for patient arrival and end of day to set the next day up for success.
Greet and manage new patient intake which includes creating a comfortable environment, check-in, paperwork completion and verification, collecting all payment and scanning and updating patient information (insurance, ID, etc.)
Ensure all patients are appropriately processed at the end of treatment
Maintain charts in an orderly fashion and ensure accuracy.
Answer incoming calls and make cold calls while taking notes or messages
Educate the patient on the services provided in the clinic
Consistently offer the highest level of personalized customer service while maintaining a positive, enthusiastic and helpful attitude

Capabilities / Key Competencies

Multitask in a fast-paced environment

Exceptional interpersonal skills to quickly and effectively connect with patients and staff

Entrepreneurially oriented, driven to succeed and a commitment to achieve results

Self-starter who can work independently and as a team within existing processes or operate effectively with ambiguity

Ability to overcome objections with confidence

Coordinate and balance needs of the patient and the clinic

Strong oral and written communication skills

Plan, organize, prioritize and streamline skills

Team orientation and strong collaborator

Present self in a professional and positive manner in attitude and appearance at all times

Ability to maximize and apply internal systems, processes, and platforms

Understand, align with and communicate the clinics mission, vision, and values

Desire to define and take massive action to accomplish your own personal, professional and financial goals

Education & Experience

High School diploma required
2-3 years’ work experience in reception, sales, customer service or related field preferred
Experience in a multi-physician practice preferred

Physical
Requirements

The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee may occasionally lift and/or move up to 10-15 pounds. Occasional travel to local meetings and training may be required.

Commitment
To Diversity:

Active Health Clinics is an equal opportunity employer committed to meeting the needs of a multigenerational and multicultural workforce, Active Health Clinics recognizes that a diverse staff, reflective of our community, is an integral and welcome part of a successful and ethical business, we hire local talent at all levels regardless of race, color, religion, age, national origin, gender, gender identity, sexual orientation, or disability, and actively foster inclusion in all forms both within our company and across interactions with clients, candidates and partners.

Benefits

Paid Time Off

Free Gym Membership

FREE chiropractic adjustments

Bonus Structure

Salary Range

$14-$17 per Hour

The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.